HARLEN

TERMS OF SERVICE

Last updated: March 12, 2026

Version: 1.0

1. Acceptance of Terms

Welcome to Harlen. By accessing or using our website, mobile application, or any services provided by Harlen (“Harlen,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use our services.

By creating an account or clicking “I agree,” you represent that you are at least 18 years of age, that you have read and understood these Terms in their entirety, and that you are legally capable of entering into a binding agreement.

2. Platform Role — Technology Service Only

HARLEN IS A TECHNOLOGY PLATFORM ONLY. HARLEN IS NOT A REAL ESTATE BROKER, LANDLORD, TENANT, PROPERTY MANAGER, OR PARTY TO ANY LEASE OR RENTAL AGREEMENT.

Harlen provides an online platform that facilitates connections between prospective renters and housing providers (landlords, property managers, and their agents). Harlen does not own, manage, or control any properties listed on the platform. Harlen does not participate in, negotiate, or execute any lease or rental agreement. Any contractual relationship formed through the use of Harlen is solely between the renter and the housing provider.

Harlen is not a licensed real estate broker and does not provide real estate brokerage services. Harlen does not provide legal, financial, tax, or investment advice. Any information provided on the platform is for general informational purposes only and should not be relied upon as professional advice.

3. Description of Services

Harlen provides the following technology services:

  • Browsing and searching rental listing data aggregated from third-party sources and direct submissions
  • Tools for scheduling and coordinating property tours
  • Saved searches and listing alert notifications (email and SMS)
  • SMS-based search and tour coordination
  • Tools for housing providers to submit and manage listings

All services are provided on an “as available” basis and are subject to change, suspension, or discontinuation at any time without prior notice.

4. No Guarantees Regarding Listings

Harlen does not verify, endorse, or guarantee the accuracy, completeness, timeliness, reliability, or quality of any listing information displayed on the platform, including but not limited to: pricing, availability, photos, descriptions, square footage, amenities, pet policies, lease terms, or neighborhood information.

Listing data is provided by third-party sources (including MLS feeds) and by housing providers. Harlen has no obligation to verify any listing data and disclaims all responsibility for errors, omissions, or misrepresentations in listing information. You acknowledge that you must independently verify all listing details before entering into any lease or rental agreement.

5. Tour Scheduling

Tour requests submitted through Harlen are requests only and do not constitute confirmed appointments. Harlen makes no guarantee that any tour will be scheduled, confirmed, or occur. Tour availability is determined solely by the housing provider. Harlen is not responsible for any loss, inconvenience, or damages resulting from cancelled, rescheduled, or missed tours.

6. User Accounts

To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when creating an account and keep it up to date. Harlen reserves the right to suspend or terminate any account at any time, for any reason or no reason, with or without notice.

7. SMS Communications & Consent

By providing your phone number on our platform, you expressly consent to receive SMS text messages from Harlen, including:

  • Phone number verification codes
  • Notifications about new rental listings matching your saved search criteria
  • Tour scheduling confirmations and updates
  • Concierge communications related to your rental search

Message frequency varies based on your saved searches and platform activity. Message and data rates may apply depending on your carrier plan.

To opt out: Reply STOP to any SMS message at any time. You will receive a confirmation and no further messages will be sent.

For help: Reply HELP to any SMS message or contact us at hello@harlen.co.

Consent to receive SMS messages is not a condition of using our services. Carriers are not liable for delayed or undelivered messages.

8. Housing Provider Obligations

Housing providers who submit listings to Harlen represent and warrant that:

  • They have the legal authority to list the property for rent
  • All listing information submitted is accurate and not misleading
  • They will comply with all applicable fair housing laws, including but not limited to the Fair Housing Act, California Fair Employment and Housing Act, and all local fair housing ordinances
  • They will not discriminate against any prospective tenant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, familial status, source of income, or any other protected class
  • They are solely responsible for the content of their listings

Harlen reserves the right to remove any listing at any time for any reason, including suspected inaccuracy, fair housing violations, or fraud.

9. No Uptime Guarantee

HARLEN DOES NOT GUARANTEE CONTINUOUS, UNINTERRUPTED, OR SECURE ACCESS TO THE PLATFORM OR ANY OF ITS FEATURES.

The platform may be unavailable due to maintenance, updates, technical failures, third-party service outages, or other causes beyond our control. Harlen shall not be liable for any damages, losses, or inconvenience resulting from platform downtime, interruptions, data loss, delays, or errors. You acknowledge that Harlen has no obligation to provide any specific level of service availability or uptime.

10. Acceptable Use

You agree not to:

  • Submit false, misleading, or fraudulent information
  • Use the platform for any unlawful purpose
  • Attempt to circumvent rate limits, security measures, or access controls
  • Scrape, crawl, or systematically download listing data without express written permission
  • Interfere with or disrupt the proper functioning of the platform
  • Submit spam tour requests, fake inquiries, or automated requests
  • Use the platform to harass, threaten, or discriminate against any person
  • Reverse engineer, decompile, or disassemble any portion of the platform
  • Use the platform to compete with Harlen or build a competing product
  • Sublicense, resell, or redistribute access to the platform or its data

Violation of these restrictions may result in immediate account termination and may subject you to legal liability.

11. Intellectual Property

The Harlen platform, including its design, software, code, features, logos, trademarks, and original content (excluding third-party listing data), is owned by Harlen and protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any Harlen materials without our express written permission.

By submitting content to Harlen (including listings, photos, and reviews), you grant Harlen a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, distribute, and display such content in connection with the platform.

12. Disclaimers & Warranty Exclusion

THE HARLEN PLATFORM AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. HARLEN EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, HARLEN DOES NOT WARRANT THAT:

  • THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
  • THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
  • ANY LISTING DATA WILL BE ACCURATE, COMPLETE, OR CURRENT
  • ANY RESULTS OBTAINED FROM THE PLATFORM WILL BE ACCURATE OR RELIABLE
  • ANY ERRORS IN THE PLATFORM WILL BE CORRECTED
  • THE PLATFORM WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

Harlen does not verify the identity, background, or qualifications of any user, housing provider, or property listed on the platform. You use the platform at your own risk.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HARLEN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER HARLEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL HARLEN’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO HARLEN IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND ANY OTHER TORT.

WITHOUT LIMITING THE FOREGOING, HARLEN SHALL HAVE NO LIABILITY FOR ANY:

  • Acts, omissions, or conduct of any housing provider, landlord, property manager, or other user
  • Property condition, habitability, safety, or compliance with applicable codes
  • Accuracy of listing information, photographs, descriptions, or pricing
  • Disputes between renters and housing providers
  • Loss or damage to personal property during tours or viewings
  • Identity theft, fraud, or misrepresentation by any user
  • Third-party service failures (including MLS data providers, SMS carriers, and hosting services)
  • Platform downtime, data loss, or service interruptions

14. Indemnification

You agree to indemnify, defend, and hold harmless Harlen, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

  • Your use of or access to the platform
  • Your violation of these Terms
  • Your violation of any applicable law, regulation, or third-party right
  • Any content you submit to the platform
  • Any dispute between you and another user or housing provider
  • Your negligence or willful misconduct

This indemnification obligation shall survive the termination of your account and these Terms.

15. Dispute Resolution & Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the platform shall be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration shall take place in Los Angeles County, California. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Small Claims Exception. Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court’s jurisdiction.

Opt-Out. You may opt out of this arbitration provision by sending written notice to hello@harlen.co within 30 days of creating your account. If you opt out, disputes will be resolved in the state or federal courts located in Los Angeles County, California.

16. Assumption of Risk

You acknowledge and agree that your use of the platform, including visiting properties, scheduling tours, and entering into lease agreements, involves inherent risks. You voluntarily assume all risks associated with your use of the platform and any interactions with other users, housing providers, or properties discovered through the platform. Harlen is not responsible for the safety, condition, or legality of any property, the truth or accuracy of any listing, or the ability of any housing provider to fulfill their obligations.

17. Termination

Harlen may terminate or suspend your access to the platform at any time, for any reason or no reason, with or without notice. Upon termination, your right to use the platform ceases immediately. Provisions that by their nature should survive termination shall survive, including but not limited to: Sections 2 (Platform Role), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 15 (Dispute Resolution), and 16 (Assumption of Risk).

18. Force Majeure

Harlen shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, or third-party service outages.

19. Modifications to Terms

We may update these Terms at any time by posting a revised version on this page and updating the “Last updated” date and version number. For material changes, we will notify you via email or a prominent notice on the platform. Your continued use of the platform after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the platform and delete your account.

20. Privacy

Your use of the Harlen platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Subject to the arbitration provisions in Section 15, any legal proceedings shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to personal jurisdiction in such courts.

22. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

23. Entire Agreement

These Terms, together with the Privacy Policy and any additional agreements you enter into with Harlen, constitute the entire agreement between you and Harlen regarding your use of the platform and supersede all prior agreements, representations, and understandings.

24. No Waiver

The failure of Harlen to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by Harlen.

25. Contact

If you have questions about these Terms, please contact us at hello@harlen.co.

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